Last updated: January 2026
(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts between Real-Soft Informatik GmbH, Kaiserstraße 39, 60329 Frankfurt am Main (hereinafter "Provider") and the Customer regarding the use of the software "AraInvoice" as Software-as-a-Service (SaaS).
(2) Deviating, conflicting, or supplementary general terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.
(3) Customers within the meaning of these GTC are exclusively entrepreneurs as defined in § 14 BGB (German Civil Code).
(1) The Provider makes the web-based invoicing software "AraInvoice" available to the Customer for use via the Internet. The software enables in particular:
(2) The exact range of functions depends on the plan selected by the Customer (Basic, Pro, or Premium).
(3) The Provider is entitled to further develop and adapt the software as long as the essential functions are preserved.
(1) The contract is concluded through the Customer's registration on the website and confirmation by the Provider.
(2) The Customer is obligated to provide truthful information during registration and to keep it up to date.
(3) After successful registration, the Customer receives access credentials, which must be kept confidential and protected from third-party access.
(1) The Provider may grant the Customer a free trial period of 7 days.
(2) During the trial period, the Customer may use all features of the selected plan.
(3) After the trial period expires, the subscription automatically becomes paid unless the Customer cancels beforehand.
(1) The current prices are available on the Provider's website. All prices are exclusive of the applicable statutory VAT.
(2) Billing is done in advance, either monthly or annually, depending on the selected billing period.
(3) Payment is made by credit card or other payment methods accepted by the Provider through the payment service provider Stripe.
(4) In case of late payment, the Provider is entitled to suspend access to the software.
(5) The Provider reserves the right to change prices with a notice period of 30 days before the next billing period.
(1) The Provider endeavors to ensure an availability of the software of 99% on an annual average. This excludes times when the server is unavailable due to technical or other problems beyond the Provider's control.
(2) The Provider is entitled to carry out maintenance work. Planned maintenance will, where possible, be scheduled during low-usage periods and announced in advance.
(3) The Provider regularly creates backup copies of customer data. However, the Customer is responsible for regularly backing up their own data.
(1) The Customer is obligated to keep their access credentials confidential and protect them from third-party access.
(2) The Customer is obligated to use the software only for lawful purposes and not to store or process any illegal content.
(3) The Customer must immediately inform the Provider if they become aware of any misuse of their access credentials.
(4) The Customer is responsible for compliance with all applicable legal regulations when using the software.
(1) The Provider grants the Customer a non-exclusive, non-transferable right to use the software for the duration of the contract.
(2) The usage right is limited to the number of users included in the selected plan.
(3) The Customer may not copy, modify, decompile, or make the software available to third parties.
(1) The Provider processes personal data of the Customer in accordance with applicable data protection regulations and the privacy policy.
(2) The Customer remains the data controller for personal data processed by them in the software.
(3) Upon request, the Provider will enter into a data processing agreement pursuant to Art. 28 GDPR.
(1) The Provider is liable without limitation for damages resulting from injury to life, body, or health, as well as for intent and gross negligence.
(2) In cases of slight negligence, the Provider is only liable for breach of a material contractual obligation. In this case, liability is limited to the foreseeable, contract-typical damage.
(3) Liability under the Product Liability Act remains unaffected.
(4) The Provider is not liable for data loss insofar as the Customer has not regularly backed up their data.
(1) The contract is concluded for an indefinite period unless a fixed billing period (monthly or annual) has been agreed.
(2) With monthly billing, the contract can be terminated at any time at the end of the current billing period.
(3) With annual billing, the contract can be terminated with 30 days' notice before the end of the billing period.
(4) The right to extraordinary termination for good cause remains unaffected.
(5) Termination can be done through the customer portal or by email to [email protected].
(6) After the contract ends, customer data will be deleted after a transition period of 30 days, unless statutory retention obligations exist.
(1) The Provider reserves the right to change these GTC with a notice period of 30 days.
(2) Changes will be communicated to the Customer by email. If the Customer does not object within 30 days of receiving the notification, the changed GTC shall be deemed accepted.
(3) If the Customer objects, the Provider has the right to terminate the contract at the end of the current billing period.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction for all disputes arising from this contract is Frankfurt am Main, provided the Customer is a merchant.
(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
Real-Soft Informatik GmbH
Kaiserstraße 39
60329 Frankfurt am Main
E-Mail: [email protected]
Telefon: +49 176 51927111